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Privacy Policy

Last updated: 13 July 2026

1. Who We Are

Rowan Springs Ltd ("Rowan Springs Journal", "we", "us", "our") operates the website at tendonsplantal.world. We are based at 12 Quay Street, Auckland CBD 1010, New Zealand. Contact: info@tendonsplantal.world, telephone +64 9 000 0000.

2. Personal Information We Collect

We collect personal information in the following circumstances:

  • Order form: name, phone number, delivery address (collected to process Hardero supplement orders).
  • Contact form: name, email address, and message content.
  • Automatically via cookies and tracking: IP address, browser type, pages visited, session duration, referring URL. See Section 7 and our Cookie Policy.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil supplement orders (including payment on delivery logistics).
  • Respond to enquiries sent via the contact form.
  • Improve website content and user experience through aggregated analytics.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing (GDPR Article 6)

Where GDPR applies to EEA-based visitors, the legal bases for processing are:

  • Article 6(1)(b) - performance of a contract (order fulfilment).
  • Article 6(1)(a) - consent (analytics and marketing cookies, where you have accepted).
  • Article 6(1)(c) - compliance with a legal obligation.
  • Article 6(1)(f) - legitimate interests (website security and fraud prevention).

5. Sharing Your Data

We do not sell your personal information. We may share data with:

  • Logistics and delivery partners for order fulfilment (name, phone, address).
  • Google LLC - for advertising and analytics services (see Section 7).
  • Legal authorities where required by law.

6. Data Retention

Order data is retained for up to 7 years for legal and accounting purposes. Contact form submissions are retained for up to 2 years. Analytics data is retained per the default retention settings of the respective tool.

7. Google Advertising, Analytics & Consent Mode

We use Google services including Google Ads (Remarketing), Google Analytics, and Google Consent Mode v2. By default, all advertising and analytics storage is set to denied. If you accept cookies via our banner, your consent is recorded and the following services may activate:

  • Google Ads (_gcl_au): conversion tracking and remarketing.
  • Google Analytics (_ga, _gid): aggregate website usage statistics.
  • Google Ad Personalisation: personalised ad delivery based on browsing behaviour.

You may withdraw consent at any time by clicking "Reject" in the cookie banner or clearing your browser cookies. For more information, see Google's Privacy Policy.

8. International Data Transfers

Some data is processed by Google LLC in the United States. Google's services are covered by Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework where applicable. For New Zealand residents, transfers are made in accordance with the Privacy Act 2020 and applicable international data transfer requirements.

9. Your Rights

You have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information (subject to legal retention requirements).
  • Withdraw consent for cookies and marketing at any time.
  • Object to processing based on legitimate interests.
  • Lodge a complaint with the OPC (Office of the Privacy Commissioner) - privacy.org.nz - if you believe your privacy rights have been breached.

To exercise any of these rights, contact us at info@tendonsplantal.world.

10. Security

Our website is served over HTTPS. We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. No method of internet transmission is 100% secure.

11. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance.

13. Contact

Rowan Springs Ltd · 12 Quay Street, Auckland 1010, NZ · info@tendonsplantal.world · +64 9 000 0000